Frequently Asked Questions
Everything you need to know about our custom pet-inspired fashion.
How do I provide a photo for my custom order?
After selecting your fashion item, you can upload a high-resolution photo of your pet directly on the product page. For the best results, ensure the lighting is clear and your pet is facing the camera.
What is the typical production time for custom apparel?
Since each item is uniquely designed and handcrafted to match your pet, production typically takes 2-3 weeks before your order is shipped.
Can I return a custom-made product?
Because our products are custom-made based on your specific pet's likeness, we cannot accept returns. However, we offer a 100% Satisfaction Guarantee and will work with you to make it right if you are unhappy with the result.
Do you offer international shipping?
Yes, we ship our pet-inspired fashion worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
What materials are used in your apparel?
We use premium, ethically sourced fabrics including organic cotton blends and high-quality synthetic furs to ensure your custom pieces are as comfortable as they are durable.
How should I care for my custom Cuddle Clones clothing?
To preserve the detail of your pet's likeness, we recommend machine washing cold on a gentle cycle and hanging to dry. Avoid using bleach or ironing directly on the custom prints.